Can CJ Dropshipping handle this?

Ordered 04.01 to Germany with CJPacket. still awaiting delivery. tracking info shows shipped from SZ on 04.11hope will be delivered soon as 14 day delivery was promised to buyers...will update once delivered

Ordered 04.01 with 5-15 day shipping to Germany.Now is 04.22. Tracking shows that flight has arrived on 04-18....Customers starting to ask questions...2020-04-01 20:14:03 CJPacket CN - DE122020-04-18 21:54:00 Flight has arrived2020-04-17 09:18:00 Die Sendung ist bisher nicht am Hermes Verteilzentrum DEP Essen (1331) eingetroffen.2020-04-16 08:01:00 Flight has taken off2020-04-11 01:45:00 Shenzhen, Departured from CJPacket warehouse

30 days passed, packages show "flight has arrived" but no movement since 04-18.NEVER use CJ for deliveries to EU...refunded all buyers, CJ manager sais: "We will provide refunds for orders whose logistics information has not been updated for more than 45 days."So you pay for 5-15 days delivery, get the package in 60 days and CJ won't take responsibility...